Return & Refund Policy
1. How do I make a return?
First e-mail us at brotaiorder@gmail.com. and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Please ensure that the original appearance is not damaged, no stained and no used. If the goods are damaged due to your improper operation, we refuse to return the goods.
Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. What is the return period?
We provide a refund & exchange period within 30 days of the date that you receive your package.
3. Do I have to pay for the return shipping?
A. Personal Reason: Dislike/Unsuitable for Return
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because we will not be responsible for lost returns.
B. Quality Problem: Wrong/Damaged Products for Return
No, you don't need to bear the return shipping costs. Please send us an email with your order number details, also the problem pictures. We will look into the case once we receive your email, then offer you some solutions.
4. How to Exchange?
First e-mail us at brotaiorder@gmail.com. and let us know your order number. Explain why you want to exchange and exchange what. Our customer service will look into the case once we receive your email, then offer you some solutions.
5. Do I have to pay for the exchange shipping?
A. If you want to exchange an item without any quality problem for exchange, please send an email to us at brotaiorder@gmail.com. with your order number details. We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
B. If the item you received has any quality problem, such as wrong or damaged products, you don't need to pay for the shipping of exchange. Just send us an email with your order number details, it will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
6. When will I receive my exchange?
We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders. Please use the safe logistics company such as USPS/Postal Office international delivery company, and do as we suggest. Usually orders take 7-15 business days to be delivered with standard shipping.
* Once we accept your return request, please return the products to our company at the address provided by customer service. We receive the item and check it. Please be assured that the refund will normally be completed within 7 working days.
* Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 Working days).
* If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.
* If your refund is delayed or lost, please contact us in time. Our email address is: brotaiorder@gmail.com
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.
Return Address: Room 05, No. 346-9, Xihong Road, Hongshan Town, Gulou District, Fuzhou, Fujian
Email: brotaiorder@gmail.com
Email Service: we will reply within one business day.
Customer Assistance Call:+86 152 5915 5714
Customer Service Phone Hours: 9:30am - 5:30pm GMT+8
